The Adjustment Feature

The Adjustment Feature enables seamless account updates, ensuring bookies can manage their operations confidently and efficiently. Whether adjusting credits following payment or making necessary balance deductions, this feature is your go-to for precise account management.

Steps for Making an Adjustment

1. Identify and Select the Player Account: Look for the player account that needs to be updated.
2. Locate the Adjustment Option: The Adjustment option is your pathway to targeted account updates.
3. Choose the Balance Category Type: Our system accommodates adjustments across Sportsbook, Racebook, and Casino categories. This functionality allows for specific management of each facet of a player's account.

Recording an Adjustment

1. Enter the Adjustment Amount: Whether you're adding credit after payment or making necessary deductions, inputting the exact figure to update the account balance accurately is crucial.
2. Description (Optional): It is recommended that you go over the adjustment. This practice ensures clarity and helps maintain transparency with your clients.
3. Select the Payment Type: Documenting the transaction's nature (cash, Venmo, or referral credit) is essential for keeping detailed and accurate financial records.

Confirming and Tracking Adjustments

After adjusting, the adjustment is immediately recorded in our system for easy tracking, verification, and review. To locate a specific adjustment's confirmation number, go to the Reports/Graded Plays section and select the appropriate Report Type. This centralized reporting functionality underscores our platform's commitment to providing a comprehensive operational overview.

Correcting an Adjustment

In case of a mistake, our system is equipped with safeguards to prevent costly errors. To reverse an adjustment:

1. Visit the Tools/Cancel Play feature.
2. Please follow the prompts to accurately reverse the adjustment, ensuring the player's account reflects the correct balance.

Example of Usage

Imagine a scenario where a player disputes a charge on their account. After reviewing the claim, you can confirm the mistake and issue a credit adjustment. You access the Adjustment Feature, select the player's account, and enter the appropriate credit amount, tagging the transaction as a correction. You can add a brief description for clarity and choose the right payment type. Once confirmed, both you and the player